Tickit on Demand

Compliments and Complaints

FSFYF/AMEP/SEE Client Compliments and Complaints form. If you are completing this form on behalf of a client please include your details as outlined.

Your Email^*

I am filling this in on behalf of a client^*

If you are assisting a client to fill this in, or filling this in on behalf of a client, please provide the requested details so that we can contact you if clarification is required.

YesNo

What is your role in Navitas Skilled Futures?^*

Your name and contact details^*

I confirm I am assisting a client to fill this form in^*

If you are assisting a client to fill this in or if you are filling this in on behalf of a client please acknowledge via the select box.

Client details

Family Name: ^*

Given Name(s): ^*

Student ID No: ^*

Class/LA & timetable:

Client’s trainer(s): ^*

Compliment/Complaint place: ^*

What are you reporting^*

ComplaintCompliment

My compliment is about:^*

Add your compliment below^*

Please provide as much detail as possible about your compliment.

Date:^*

Staff Member contacted by client: ^*

If none contacted please specify 'None'

Position: ^*

If staff member contacted above = 'none' please specify N/A

Complaint time:^*

Brief summary of complaint and specify if it concerns NSF or a Third Party providing services on its behalf*:^*

Has any action already been taken?^*

YesNo

Describe the action^*

Describe any action/s taken to assist and partially or wholly resolve the complaint.

Is any additional follow up 'action' required?^*

YesNo

Describe the follow up 'action' required^*

No additional action required^*

I confirm that this complaint has been satisfactorily resolved and does not require additional follow up 'action'.

Thank you

Thank you. You now have the opportunity to attach any relevant documentation. If you do not have any documentation to attach NOTE your reference number at the top as well as the option to export your complaint details as a PDF for your records then select 'No Thanks, Finished' to complete your submission. All documentation and information supplied is subject to our privacy policy available here: https://www.navitas.com/privacy_policy

Compliments and Complaints

Client details

Thank you

You need to confirm you are assisting a client or filling this in on behalf of a client