Tickit on Demand

Student Complaints & Appeals Form

Please complete this form to lodge a formal grievance, complaint or an appeal to a decision made by SAE.

After you have completed the form and click 'Submit Event and Incident Details', you will then be asked to attach any supporting documentation. If you do not have any documentation to attach, please select 'No Thanks, Finished'.

After submission, you will receive a reference number for your grievance or complaint, and you will also be able to export it as a PDF for your records.

Your Email^*

Have you discussed this with someone before?^*

Before submitting this as a formal issue have you discussed it with someone on our staff (Lecturer/Teacher/Tutor/Counselor/Other).

YesNo

No - Which college are you studying at?^*

Please provide some detail about who you approached^*

Provide as much detail as possible;

Who you spoke to, what was the outcome, was any documentation provided - please attach when you submit.

Which college are you studying at:^*

Which course are you studying?'^*

Which course are you studying?^*

Please specify any specialization/s or specific unit/s you are referring to in the 'Describe the issue' text box.

Complaint Type^*

Student Number:^*

Study period:^*

Title:^*

First Name:^*

Last Name:^*

Telephone^*

Describe the issue^*

Provide as much information as you can to describe the issue you are reporting. You also have the option to attach additional supporting material before you submit.

What is your desired outcome?^*

Where possible, SAE expects all students to attempt an informal resolution between the involved parties before progressing to a formal complaint. Stages of the Grievance, Complaints and Appeals Process

There are four stages in the processes associated with the resolution of a grievance, complaint or appeal with each stage representing an increase in the level of formality with which the grievance, complaint or appeal is managed. Please refer to SAE's Student Grievance, Complaints and Appeals Policy (https://sae.edu.au/assets/0AT/Policy/SO_1_A_POL_StudentGrievance_171011.pdf) and Procedure (https://sae.edu.au/assets/0AT/Policy/SO_1_A_PRO_StudentGrievance_170922.pdf) and your rights. If you need assistance with this process, please contact the Student Services Adviser on your campus.

New Zealand Policies:

Student Grievance, Complaints, Appeals Policy: http://auckland.sae.edu/assets/PDFs/3_A_POL_StudentGrievance_190301.docx.pdf

Student Grievance, Complaints, Appeals Procedure:

http://auckland.sae.edu/assets/PDFs/3_A_PRO_StudentGrievance_190301.docx.pdf

I will discuss further with a staff member^*

Thank you

Your submission will be actioned. Someone will be in contact via phone or e-mail soon to discuss/clarify as may be required.