Tickit on Demand

ACAP Compliments, Complaints and Appeals

Please complete this form to lodge a formal complaint or appeal, or to submit a compliment.

After completing the form and clicking on 'Submit Event And Incident Details' you will have the opportunity to attach any relevant documentation. If you do not have any documentation to attach select 'No Thanks, Finished'.

Before closing the window the system will show you the reference number for your compliment, complaint or appeal as well as allow you to export it as a PDF for your records.

Your Email^*

What are you reporting?^*

ComplaintComplimentAppeal

Have you discussed this with someone before?^*

Before submitting this as a formal issue have you discussed it with someone on our staff (Lecturer/Teacher/Tutor/Counselor/Other).

YesNo

Please provide some detail about who you approached^*

If you have not discussed this with someone in our staff, please do not proceed before doing so. Stages of the Academic Grievance, Complaint and Appeal Resolution Process

There are four stages in the processes associated with the resolution of an academic grievance, complaint or appeal with each stage representing an increase in the level of formality with which the grievance, complaint or appeal is managed. Please refer to the ACAP’s Grievance, Complaints and Appeals Policies and Procedures which is available from the link below. Copy and paste it to your browser's address line:

Student Handbook

Copy and paste this URL to a new browser page: https://students.acap.edu.au/current-students/managing-my-course/student-handbook/grievances-and-appeals-policies-and-procedures/

I will discuss further with a staff member^*

Please close your browser window without submitting - Thank you.

My compliment is about:^*

Add your compliment below^*

Please provide as much detail as possible about your compliment.

I am a:^*

Select which best describes you.

Student Number^*

Are you a domestic or international student?^*

DomesticInternational

Which study period are you reporting?^*

If you are not studying in a trimester, please select 'other'.

Where are you enrolled?^*

Title

First Name^*

Last Name^*

Telephone^*

Address

Select which type of grievance or complaint you are submitting^*

Sensitive Matter^*

Appeal of decision made by ACAP^*

Non-Academic Complaints^*

Academic Complaint^*

Discipline

Discipline'^*

Course

VET_Course_Name^*

Business_course_name^*

Coaching_Course_name^*

Counselling_Course_Name^*

Criminology_Course_Name^*

Psychological_Science _Course_Name^*

Law_Course_name^*

Social_Work_Course_Name^*

Accounting_Course_name^*

Information_Technology_Course_name^*

Unit

Graduate Certificate of Applied Coaching Unit^*

Diploma of Youth Work Unit^*

Diploma of Counselling Unit^*

Diploma of Community Services (Case Management) Unit^*

Associate Degree of Applied Social Science Unit^*

Bachelor of Applied Social Science Unit^*

Bachelor of Counselling Unit^*

Bachelor of Counselling (Coaching) Unit^*

Diploma of Counselling Skills Unit^*

Master of Counselling & Psychotherapy Unit^*

Graduate Diploma of Counselling Unit^*

Undergraduate Certificate in Criminology and Justice^*

Associate Degree of Criminal Justice Unit^*

Bachelor of Criminology and Justice Unit^*

Bachelor of Policing and Justice Unit^*

Graduate Certificate of Correctional Case Management^*

Graduate Certificate of Wellbeing in Schools^*

Bachelor of Psychological Science Unit^*

Bachelor of Psychological Science (Transition) Unit^*

Bachelor of Psychological Science and Counselling Unit^*

Bachelor of Psychological Science and Criminology Unit^*

Bachelor of Psychological Science (Honours) Unit^*

Graduate Certificate of Psychological Science^*

Graduate Diploma of Professional Psychology Unit^*

Graduate Diploma of Professional Psychology Practice^*

Graduate Diploma of Psychological Science Unit^*

Master of Professional Psychology^*

Master of Psychology (Clinical) Unit^*

Master of Psychology Practice (Clinical)^*

Undergraduate Certificate in Psychological Science^*

Bachelor of Social Work Unit^*

Bachelor of Social Work (Honours) Unit^*

Master of Social Work Unit^*

Master of Social Work (Qualifying) Unit^*

Graduate Certificate of Human Services^*

Undergraduate Certificate in Human Services^*

Graduate Certificate of Business Administration unit name^*

Master of Business Administration unit name^*

Graduate Diploma of Legal Practice (GDLP)^*

Describe the issue^*

Provide as much information as you can to describe the issue you are reporting. You also have the option to attach additional supporting material before you submit.

What is your desired outcome

Please provide a desired outcome you would like to have from this process, this will assist our team action your issue.

Thank you

Your submission will be actioned. Someone will be in contact via phone or e-mail soon to discuss/clarify as may be required.